Last updated: March 27, 2026
1. Introduction
69dynamics ("we", "our", or "us") is committed to protecting the privacy of individuals who visit our website, use our platforms, and engage with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at 69dynamics.in, use the Client Portal, Referral Partner Portal, SaaS Platform, White-Label Applications, or any related services and communications.
2. Information We Collect
2.1 Personal Information
We may collect personally identifiable information that you voluntarily provide when you:
- Fill out our contact, inquiry, or quote request forms (name, email address, phone number, business name)
- Request a quote or proposal for our services
- Create a Client Portal account (name, email, phone, business details)
- Register as a Referral Partner (name, email, phone, city, occupation, UPI/bank details for payouts)
- Sign up for a SaaS Platform tenant account (agency name, admin email, business details, branding assets)
- Register as a client on a white-labeled SaaS application (name, email, phone, company, industry)
- Apply for a career or internship position (name, email, phone, skills, experience, portfolio)
- Subscribe to our newsletter or communications
- Interact with our on-site chatbot or service configurator
- Communicate with us via email, phone, WhatsApp, or other channels
- Create or manage advertising campaigns through our platform
- Submit support tickets, enhancement requests, or project requests
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information including:
- Browser type and version
- Operating system and device type
- IP address and approximate geographic location
- Pages visited, time spent, click patterns, and navigation paths
- Referring website, search terms, or campaign source
2.3 Analytics & Advertising
We use the following third-party services to understand how visitors interact with our website and to deliver targeted advertising:
- Google Analytics (GA4): Collects anonymized usage data including page views, session duration, and user demographics
- Firebase Analytics: Tracks events and user behaviour within our web applications
- Meta Pixel (Facebook): Tracks conversions from Meta Ads and enables retargeting audiences on Facebook and Instagram
- Google Ads Conversion Tracking: Measures the effectiveness of Google Search and Display ad campaigns
2.4 Platform-Specific Data
If you use our Client Portal, Quantum platform, or SaaS Platform, we additionally collect and store:
- Business operational data you enter (orders, invoices, inventory, customer records, tasks)
- Files and documents uploaded to shared project spaces
- Support ticket contents and communication history
- Payment transaction records processed through Razorpay
- Advertising campaign data (campaign names, budgets, performance metrics, ad content)
- Client management records (names, emails, companies, industries, onboarding status)
- Conversion funnel events and analytics data
- A/B test configurations and results
- AI-generated recommendations and performance benchmarks
2.5 SaaS Multi-Tenant Data
For SaaS platform tenants (agencies), we collect and store:
- Tenant profile information (company name, admin email, subscription plan)
- White-label branding assets (logos, color schemes, custom domains)
- End-client data managed through the tenant's branded platform
- Support tickets, enhancement requests, and project data associated with the tenancy
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested services
- Send project proposals, invoices, updates, and related communications
- Provide and maintain your Client Portal, Quantum platform, and SaaS Platform access
- Process payments and issue receipts via our payment partners
- Score and qualify leads using AI-assisted tools to prioritize follow-ups
- Send automated follow-up and nurture emails to inquiries
- Track referral partner commissions and process payouts
- Improve our website, services, and user experience
- Deliver targeted advertisements via Google Ads and Meta Ads
- Analyse website usage, campaign performance, and conversion rates
- Process job and internship applications
- Provide AI-powered campaign recommendations and performance benchmarks
- Generate conversion funnel analytics and cross-client benchmarks
- Enable white-label branding for SaaS tenants
- Comply with legal obligations
4. AI & Automated Processing
We use AI-powered tools (including Google Gemini) to:
- Score and categorize incoming leads based on service type, budget, and urgency
- Generate blog content drafts for our website
- Assist with customer support and chatbot interactions
- Provide campaign performance recommendations and optimization suggestions
- Analyse cross-client benchmarks and industry performance data
- Generate conversion funnel insights and predictive analytics
No fully automated decisions are made that produce legal effects. AI outputs are reviewed by our team or the tenant admin before any action is taken.
5. Data Encryption & Security
Your data is stored securely using Google Firebase infrastructure (including Cloud Firestore, Firebase Authentication, and Cloud Storage) hosted on Google Cloud Platform servers. We implement the following security measures:
- Encryption at rest: Sensitive client data (phone numbers, company names, industry details) is encrypted using AES-256-GCM encryption before storage
- Encryption in transit: All data transmitted between your browser and our servers is encrypted using HTTPS/TLS
- Access controls: Firebase Security Rules enforce strict role-based access, ensuring tenant isolation in our multi-tenant architecture
- Authentication: Firebase Authentication with secure password hashing and session management
- Tenant isolation: Each SaaS tenant's data is logically separated with enforced access boundaries
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers: Trusted third-party services that help us operate our business:
- Google (Analytics, Cloud, Ads, Firebase, Gemini AI, Google Ads API)
- Meta (Facebook Pixel, Instagram, Ads)
- Razorpay (payment processing)
- Nodemailer / email delivery services
- SaaS Tenants: If you are an end-client of a SaaS tenant (agency), your data is accessible to the tenant admin who manages your account. The tenant is responsible for their own privacy practices with respect to your data.
- Resellers: If you are onboarded through a reseller partner, limited data is shared with the reseller for account management purposes
- Legal requirements: When required by law, court order, or to protect our rights and safety
7. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Essential cookies: Maintain your session state and authentication
- Analytics cookies: Google Analytics and Firebase for usage patterns
- Advertising cookies: Meta Pixel and Google Ads for conversion tracking and retargeting
- Preference cookies: Remember your settings (e.g., cookie consent, theme)
You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website and platforms.
8. Your Rights
Under applicable Indian data protection laws, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete personal data
- Request deletion of your personal data (subject to legal retention requirements)
- Withdraw consent for data processing at any time
- Request data portability where technically feasible
- Object to processing of your personal data for direct marketing
- Lodge a complaint with a data protection authority
To exercise any of these rights, contact us at info@69dynamics.in. We will respond within 30 days.
9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Inquiry data: 2 years from last interaction
- Client project data: 5 years from project completion (for warranty, legal, and tax purposes)
- Payment records: 7 years (as required by Indian tax law)
- SaaS tenant data: Duration of active subscription plus 90 days after cancellation
- SaaS end-client data: Duration of tenant's subscription plus 30 days (data export available upon request)
- Campaign and ad performance data: 2 years from campaign end date
- Support tickets and enhancement requests: 3 years from resolution
- Job applications: 1 year from submission
- Analytics data: As defined by the respective third-party service retention policies
10. Data Processing Agreement (SaaS Tenants)
For SaaS platform tenants who manage end-client data, 69dynamics acts as a data processor on behalf of the tenant (data controller). Tenants are responsible for:
- Obtaining appropriate consent from their end-clients for data collection and processing
- Ensuring their use of the platform complies with applicable privacy and data protection laws
- Providing their own privacy policy to their end-clients
- Responding to data subject requests from their end-clients
69dynamics will process end-client data only as instructed by the tenant and as necessary to provide the SaaS services.
10. Third-Party Links
Our website may contain links to third-party websites, client projects, and external services. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party website you visit.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal requirements. Changes will be posted on this page with an updated revision date. For significant changes, we may notify you via email or a prominent notice on our website.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: info@69dynamics.in
- Website: 69dynamics.in
- Location: Tamil Nadu, India